Given below is a sample job description template for the position of Information Technology Analyst:
Job Title: Information Technology Analyst
Location of the Job: Denver, CO 80202
Job Type: Full Time Employee
We are looking for an experienced technical professional to provide hardware, software, peripheral and network support to onsite and remote computer users.
- Extremely detail oriented and reliable
- Excellent communication skills
- Strong customer service skills
- Solid knowledge and understanding of application systems and computing devices
- Experience or knowledge of developing on a Microsoft .Net platform
- Experience with or knowledge of C/C++/C#
- Proven ability to translate business needs and functional requirements into system design and technical specifications
- Experience with Windows and Unix operating systems
- Minimum of 7 years of IT experience
- Demonstrated knowledge of Visual Basic, MS Access and HTML/XML, development best practices
- Bachelor’s degree in Computer Science or related technical field or equivalent combination of education/certification(s) and experience.
Duties and Responsibilities:
- Stay abreast of new technologies that affect the Supply Chain through literature/publications, training, and conferences.
- Support the definition of business requirements by consulting with stakeholders, customers, and cross-functional teams to obtain a clear understanding of the business needs.
- Work with users to solve IT related issues as called into AutoNation Help Desk
- Provide second level help desk support and issue resolution for custom developed planning solutions as well as SAP ERP 6.0 in the areas of Plant Maintenance and Procurement.
- Maintain 90% on time resolution of all tickets from Help Desk
- Serve as the technical lead on projects providing analysis, system design options and solutions. Support and participate in technical analysis, design, programming, testing and performance tuning.
- Ensure dealership staff follow protocol for trouble resolution by calling Help Desk for any and all IT related issues
Salary: 19,000.00 – 45,000.00 USD /year