These sample job description templates for the position of Chief Operating Officer are provided for the purpose of guidance only; you need to modify them to reflect the actual requirements of the job in your organization.
Sample Job Description 1:
Job Title: Chief Operating Officer
Location of the Job: Dover, NH 03820
Years of Experience: 2+ to 5 Years
Job Type: Full Time Employee
Education Level: Bachelors degree in related field required; MBA (or other advanced degree) strongly preferred.
Job Summary:
Exciting opportunity with an Agency committed to a high quality delivery system providing mental health services to adults and children in Strafford County.
Duties and Responsibilities:
- Own key strategic relationships across the organization.
- Help establish Better World Books as one of the most sought after places to work.
- Continuously and constructively challenge the Executive Team to ensure a rich and thorough debate of critical assumptions and ideas.
- Work closely with Technology, Pricing, Ops, Analytics and Finance to expand gross and operating margins.
- Play a major role in identifying and developing talent across the organization. This will include designing, implementing – and measuring – systems and processes to ensure that the Company is able to continuously promote from within as it rapidly scales over the next few years.
- Responsible for all aspects of our third party marketplace relationships and continuing to grow these revenue channels as well as recommend / implement new third party marketplace opportunities both here in the U. and around the world.
- Help design plan for aggressive growth and expansion.
Position Requirements:
- A good sense of humor.
- A clear bias for action and execution; a “doer”.
- A strong background in and understanding of Lean Sigma principles is a major plus.
- Strong business development skills and strategic thinking capacity.
- An ability to work calmly and effectively under pressure and to transmit that composure to others.
- A very strong background in and understanding of “putting the customer first” and driving significant improvement in customer satisfaction. Actual experience of driving and implementing a NPS (Net Promoter Score) culture a real plus.
- Experience in the book and/or e-commerce world will be a significant plus, but not a requirement.
- Minimum of 10-12 years of experience, with a minimum of 7+ years in a senior management role and P&L responsibility. Show clear examples of how you have served as a catalyst for change and delivered.
- Work history of overseeing the operations of multiple work sites
- Strong Analytical skills
- Must possess significant P&L preparing, analysis, and management experience
Work Hours: 40h/Week
Salary: salary plus bonus opportunity
Sample Job Description 2:
Company: _____________________
Job Title: Chief Operating Officer
Location of the Job: Tifton, GA 31794
Job Type: Full Time Employee
Job Description:
This is a general management position for the position of Chief Operating Officer (COO). This individual will primarily be responsible for managing the day to day activities for an internet financial service start-up.
Position Requirements:
- Able to forge strong, effective working relationships across V-Tech’s varied markets.
- A trusted, complementary partner of the CEO who not only improves his effectiveness, but that of the entire organization.
- Capable of leading, motivating, and supervising senior staff that have highly specialized knowledge of their areas of responsibility.
- A person with enough maturity, confidence, and presence to be able to work effectively with dynamic and active employees.
- An excellent communicator, in writing and orally.
- Effective in keeping the CEO informed about the organization’s progress and ensuring compliance with legal and reporting requirements.
- Adept in working with V-Tech’s financial officer to analyze and communicate financial information.
- Committed to the mission of V-Tech’s success and its goals.
Duties and Responsibilities:
- Utilize existing technology to streamline processes including the use of IVR for handling after hour and weekend calls.
- Develop controls to ensure fraud, customer complaints, and regulatory issues are addressed effectively, appropriately, and in a timely manner.
- Manage development and preparation of management reports based on performance metrics to ensure Sure Advance, as a new start-up heads in the appropriate direction for success.
- Manage and coordinate activities of the Customer Support staff, set and frequently review priorities, ensuring that resources are available as needed.
- Provide leadership and guidance to the team, and drive strong execution of the quarterly / yearly plans.
- Develop consistent and meaningful metrics that will serve to be critical measures of performance.
- Implement improved processes and operational policies.
- Ensuring growth goals are met or exceeded by working with existing marketing, risk, and technology partners.
- Build a strong team to accomplish the growth goals above.
Salary: 13,000.00 – 15,000.00 USD /year
Contact Information:
[Contact Person]
Phone: ______________________
Fax: ________________________
E-mail: ______________________