Sample Job Description for Collections Specialist


Couple of sample job description templates for the position of Collections Specialist are given below:

Sample Job Description 1:

Job Title: Collections Specialist

Location of the Job: Hoffman Estates, IL 60010

Years of Experience: 2 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

Company in Roseville needs a collections specialist Extensive telephone collections for past due mortgage payments with proven ability to work a collection Q. FDCPA trained. Experience in mortgage industry preferred.

Duties and Responsibilities:

  • Special projects as assigned by management.​
  • Responsible for monitoring collection vendor productivity monthly.​
  • Assists Collections associates with resolution of complex problems.​
  • Responsible for the training and education of new and current audit and collection staff.​
  • Reviews dispute information received from general agents, policyholders, or brokers contesting an audit after it has been sent out for billing.​
  • Responsible for the direct collection process by responding to policyholders, agents and attorney inquiries.​
  • Responds to collection problems for agents, policyholders and attorneys.​
  • Analyzes, processes and reviews financial audits completed by either voluntary audit forms submitted from the insured

Position Requirements:

  • Knowledge of Excel a plus
  • Knowledge of the FDCPA is strongly preferred
  • Strong communication and listening skills
  • Effective collection techniques, exceptional follow-up skills, and good eye for detail
  • Ability to work in a fast paced environment
  • 1-2 years of consumer collections experience

Salary: $14.00 – $16.00 Hourly DOE

Sample Job Description 2

Job Title: Collection Specialist

Location of the Job: Waterloo, IA 50701

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

Airgas, Inc., North America’s largest distributor of industrial, specialty and medical gases and related equipment is seeking candidates for our Collection Specialist position at our Waterloo location.

Duties and Responsibilities:

  • Assist with audits and special projects as necessary
  • Provide customer service essential to prompt payment invoices
  • Maintain detailed records of contracts with customers
  • Understand government contracts
  • Reviewing terms of sales, service, or credit contract with customer
  • Confer with customers by telephone or email in attempts to determine reasons for overdue payments;

Position Requirements:

  • Ability to adapt in a fast-paced and changing environment
  • Possess good organizational skills with exceptional attention to details
  • Capacity to work independently with minimal supervision and within a team
  • Basic mathematical, organizational and problem solving skills
  • Computer literate
  • Excellent communication skills
  • An attitude that exudes the fact that you are goal oriented, self-motivated, dedicated, flexible and a team player
  • 3 or more years collection experience where you had to achieve productivity goals
  • High school diploma or GED equivalent.​ Associates degree, Paralegal certificate or 3+​ years of strong work experience in Collections a plus.​
  • Bilingual, sales, telemarketing and skip-tracing experience a plus

Salary: $12.00 – $16.00 Hourly DOE