Couple of sample job description templates for the position of Collections Specialist are given below:
Sample Job Description 1:
Job Title: Collections Specialist
Location of the Job: Hoffman Estates, IL 60010
Years of Experience: 2 to 3 Years
Job Type: Full Time Employee
Education Level: Bachelor’s degree
Job Summary:
Company in Roseville needs a collections specialist Extensive telephone collections for past due mortgage payments with proven ability to work a collection Q. FDCPA trained. Experience in mortgage industry preferred.
Duties and Responsibilities:
- Special projects as assigned by management.
- Responsible for monitoring collection vendor productivity monthly.
- Assists Collections associates with resolution of complex problems.
- Responsible for the training and education of new and current audit and collection staff.
- Reviews dispute information received from general agents, policyholders, or brokers contesting an audit after it has been sent out for billing.
- Responsible for the direct collection process by responding to policyholders, agents and attorney inquiries.
- Responds to collection problems for agents, policyholders and attorneys.
- Analyzes, processes and reviews financial audits completed by either voluntary audit forms submitted from the insured
Position Requirements:
- Knowledge of Excel a plus
- Knowledge of the FDCPA is strongly preferred
- Strong communication and listening skills
- Effective collection techniques, exceptional follow-up skills, and good eye for detail
- Ability to work in a fast paced environment
- 1-2 years of consumer collections experience
Salary: $14.00 – $16.00 Hourly DOE
Sample Job Description 2
Job Title: Collection Specialist
Location of the Job: Waterloo, IA 50701
Years of Experience: 1 to 3 Years
Job Type: Full Time Employee
Education Level: Bachelor’s degree
Job Summary:
Airgas, Inc., North America’s largest distributor of industrial, specialty and medical gases and related equipment is seeking candidates for our Collection Specialist position at our Waterloo location.
Duties and Responsibilities:
- Assist with audits and special projects as necessary
- Provide customer service essential to prompt payment invoices
- Maintain detailed records of contracts with customers
- Understand government contracts
- Reviewing terms of sales, service, or credit contract with customer
- Confer with customers by telephone or email in attempts to determine reasons for overdue payments;
Position Requirements:
- Ability to adapt in a fast-paced and changing environment
- Possess good organizational skills with exceptional attention to details
- Capacity to work independently with minimal supervision and within a team
- Basic mathematical, organizational and problem solving skills
- Computer literate
- Excellent communication skills
- An attitude that exudes the fact that you are goal oriented, self-motivated, dedicated, flexible and a team player
- 3 or more years collection experience where you had to achieve productivity goals
- High school diploma or GED equivalent. Associates degree, Paralegal certificate or 3+ years of strong work experience in Collections a plus.
- Bilingual, sales, telemarketing and skip-tracing experience a plus
Salary: $12.00 – $16.00 Hourly DOE