Here is a sample job description template for the position of PBX Operator to help you prepare a JD for this position in your organization.

Job Title: PBX Operator

Years of Experience: 1+ to 3 Years

Job Type: Full Time Employee

Education Level: High School or equivalent

Job Summary:

Handles all incoming calls by screening, transferring, and answering appropriately, timely, and efficiently. Takes accurate and appropriate messages. Assists the department with various clerical duties as needed.

Duties and Responsibilities:

• Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
• Opening and distributing both interoffice and US mail.
• Performs general clerical duties including faxing, copying, filing, etc. as needed.
• Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor who can help them.
• Perform duties of a general clerical nature as needed.
• Dispatch maintenance and housekeeping staff to guest rooms as needed.
• Assist guests with voice mail.
• Maintain, publish and distribute critical telephone number lists to staff as required.

Position Requirements:

• Must be people oriented and able to work independently or with others as needed.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
• At least 6 months switchboard/PBX experience.
• High School diploma or equivalent.
• Basic understanding of telephone switchboard and PBX equipment and systems.
• Manual dexterity and mobility required.
• At least 6 months Customer Service experience.

Salary: 11.30 – 13.56 USD