The job of a Switchboard Operator involves answering incoming calls in a polite and professional manner. Following is a sample job description template for this position.

Job Title: Switchboard Operator

Years of Experience: 2+ to 4 Years

Job Type: Full Time Employee

Education Level: High School or equivalent

Job Summary:

Switchboard operator for an auto dealership. Must be flexible to work late nights and weekends. Operates switchboard, routing calls and placing outgoing calls.

Duties and Responsibilities:

• Refrain from causing or contributing to disruption in the workplace.​
• Professionally administer incoming calls via a multi-line PBX system
• Effectively work and cooperate with supervisors, co-workers and clients.​
• Review daily check log for accuracy.​
• Process return mail for all clients
• Log incoming mail and overnight mail.​
• Responsible for maintaining certified mail scan log and attaching documents to claim records.​
• Greet guests and applicants in a professional, friendly, and hospitable manner.​
• Retrieve and provide claim numbers for incoming calls.​
• Maintain applicant flow log.​

Position Requirements:

• Committed to working the shift hired which includes weekends and holidays
• Proactive and accountable at all times
• Strong technical skills
• A work ethic that demonstrates a sincere interest in enhancing the lives of others
• Intermediate Computer Skills
• Excellent, sincere communication skills
• Prior experience in PBX, Dispatch, or Call Center (at least 6 months or more)

Salary: 12.00 – 15.00 USD per hour