Following are a couple of sample job description templates for the position of Telephone Operator. Feel free to edit them as per your requirement.
Sample Job Description 1:
Job Title: Telephone Operator
Years of Experience: 2 to 4 Years
Job Type: Full Time Employee
Education Level: High School or equivalent
Job Summary:
Our busy Ford dealership has an immediate, full-time opening for a dependable individual who can work well in a fast-paced environment. Candidate must have good numeric aptitude and the ability to work well with the public.
Duties and Responsibilities:
- Accomplishes corporate office and organization mission by completing related results as needed.
- Maintains continuity within diverse office environment by documenting and communicating actions, irregularities, and continuing needs.
- Completes special assignments by stuffing and labeling envelopes; sorting, collating, and stapling material for internal and external distribution.
- Maintains safe and clean reception area by complying with established policies and procedures.
- Welcomes visitors and employees to the corporate office by greeting them; answering and referring questions.
- Greets and directs corporate office callers by answering telephone calls from customers; determining nature of business and directing callers to appropriate destination.
Position Requirements:
- Excellent interpersonal and customer service skills.
- 1-2 years as a Telephone Operator or related experience.
- High School Diploma or GED. Associated preferred.
Salary: 11.00 – 14.00 USD /hour
Sample Job Description 2:
Company: _____________________
Job Title: Telephone Operator
Location of the Job: Stafford, TX 77477
Job Description:
The Corporate Office has an opening for Internal Auditor who is responsible for auditing company-wide internal controls, policies, procedures, and accounting and financial data of various divisions and departments to ensure accuracy and compliance with federal, state, and local government guidelines and laws.
Position Requirements:
- Office Experience – General, Telephone Skills, Organization, Time Management, Customer Service, Verbal Communication
- Interpersonal and customer service skills.
- Professionalism, Listening, People Skills, Attention to Detail, Phone Skills, Verbal Communication, Multi-tasking
- 1-2 years’ experience as a Telephone Operator or related experience.
Duties and Responsibilities:
- Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Greets and directs corporate office callers by answering telephone calls from customers; determining nature of business and directing callers to appropriate destination.
- Serves and protects the health care community by adhering to professional standards, office policies and procedures, federal, state, and local requirements.
- Welcomes visitors and employees to the corporate office by greeting them; answering and referring questions.
- Maintains quality results by following and enforcing standards.
- Maintains patient confidence and protects operations by keeping information confidential.
- Completes special assignments by stuffing and labeling envelopes; sorting, collating, and stapling material for internal and external distribution.
- Represents physicians by screening incoming telephone calls; recording and transmitting messages
- Maintains safe and clean reception area by complying with established policies and procedures.
Salary: $13,000.00 – $15,000.00 /year
Contact Information:
[Contact Person]
Phone: ______________________
Fax: ________________________
E-mail: ______________________