Following are a couple of sample job description templates for the position of Telephone Operator. Feel free to edit them as per your requirement.

Sample Job Description 1:

Job Title: Telephone Operator

Years of Experience: 2 to 4 Years

Job Type: Full Time Employee

Education Level: High School or equivalent

Job Summary:

Our busy Ford dealership has an immediate, full-time opening for a dependable individual who can work well in a fast-paced environment.​ Candidate must have good numeric aptitude and the ability to work well with the public.​

Duties and Responsibilities:

• Accomplishes corporate office and organization mission by completing related results as needed.​
• Maintains continuity within diverse office environment by documenting and communicating actions, irregularities, and continuing needs.​
• Completes special assignments by stuffing and labeling envelopes; sorting, collating, and stapling material for internal and external distribution.​
• Maintains safe and clean reception area by complying with established policies and procedures.​
• Welcomes visitors and employees to the corporate office by greeting them; answering and referring questions.​
• Greets and directs corporate office callers by answering telephone calls from customers; determining nature of business and directing callers to appropriate destination.​

Position Requirements:

• Excellent interpersonal and customer service skills.
• 1-2 years as a Telephone Operator or related experience.
• High School Diploma or GED. Associated preferred.

Salary: 11.00 – 14.00 USD /hour

Sample Job Description 2:

Company: _____________________

Job Title: Telephone Operator

Location of the Job: Stafford, TX 77477

Job Description:

The Corporate Office has an opening for Internal Auditor who is responsible for auditing company-wide internal controls, policies, procedures, and accounting and financial data of various divisions and departments to ensure accuracy and compliance with federal, state, and local government guidelines and laws.​

Position Requirements:

• Office Experience – General, Telephone Skills, Organization, Time Management, Customer Service, Verbal Communication
• Interpersonal and customer service skills.
• Professionalism, Listening, People Skills, Attention to Detail, Phone Skills, Verbal Communication, Multi-tasking
• 1-2 years’ experience as a Telephone Operator or related experience.

Duties and Responsibilities:

• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.​
• Greets and directs corporate office callers by answering telephone calls from customers; determining nature of business and directing callers to appropriate destination.​
• Serves and protects the health care community by adhering to professional standards, office policies and procedures, federal, state, and local requirements.​
• Welcomes visitors and employees to the corporate office by greeting them; answering and referring questions.​
• Maintains quality results by following and enforcing standards.​
• Maintains patient confidence and protects operations by keeping information confidential.​
• Completes special assignments by stuffing and labeling envelopes; sorting, collating, and stapling material for internal and external distribution.​
• Represents physicians by screening incoming telephone calls; recording and transmitting messages
• Maintains safe and clean reception area by complying with established policies and procedures.​

Salary: $13,000.00 – $15,000.00 /year

Contact Information:

[Contact Person]

Phone: ______________________

Fax: ________________________

E-mail: ______________________