Hotel Clerk Job Description Sample

Find below a sample job description template for the position of Hotel Clerk:

Company: _____________________

Job Title: Hotel Clerk

Location of the Job: Los Angeles, TX

Job Type: Full Time Employee

Job Description:

This includes taking care of the guests, reporting, employee relations, mentoring, teaaching, coaching, deposits, and more! Additionally, the Relief Manager may be required to live-on the property.​

Position Requirements:

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening

Duties and Responsibilities:

  • Collects revenue by entering services and charges; computing bill; obtaining payment.​
  • Maintains records by entering room and guest account data.​
  • Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.​
  • Welcomes guests by greeting them; answering questions; responding to requests.​
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.​
  • Directs guests to room by showing location on hotel map; calling bellhop.​
  • Establishes credit by verifying credit cards or obtaining cash.​
  • Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.​

Salary: 10.00 – 14.00 USD /hour

Contact Information:

[Contact Person]

Phone: ______________________

Fax: ________________________

E-mail: ______________________