Sample Job Description for Automotive Service Manager

Given below is a sample job description template for the position of Automotive Service Manager:

Job Title: Automotive Service Manager

Location of the Job: Delaware, OH 43015

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

The Service Manager is responsible for the customer focused and efficient operation of the service department.​ The Service Manager will operate the department at maximum production, controlling costs, building a loyal client base, maintaining excellent employee relationships as well as setting and obtaining objectives.​

Duties and Responsibilities:

  • Maintains documentation, including PO, invoices, work orders, reports,etc.​
  • Enforce safety standards in facility, lot, and other JDB properties
  • Works with Store Controller to ensure appropriate parts inventory is maintained
  • Coordinate business issues with Sales, CNAC, and Asset Management.​
  • Conduct daily DOC meeting and other communications, as necessary
  • Manage efficient workflow within service center
  • Build value of JD Byrider program during customer communication
  • Review notes on Discover system to stay abreast of account status
  • Coordinate control of inventory levels and quality with Managing Partner and Asset Management
  • Interview candidates, develop, coach, and motivate staff
  • Organize and oversee activities of Lot Attendants, Service Assistant, Detailers, and Service Technicians

Position Requirements:

  • High standards for him/​herself and for his/​her Team
  • A hard-working can-do attitude
  • Experience with implementing structured business processes
  • At least 5 years of automotive management and automotive customer service experience

Salary: $12.00 – $14.00 Hourly DOE