Sample Job Description for Client Service Coordinator

Here is a sample job description template for the post of Client Service Coordinator. Feel free to modify it as per requirement.

Job title: Client Service Coordinator

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

The purpose of this position is to be the point of contact on operational questions and issue resolution for group client relationships.​ This position acts as a liaison for Plan Sponsors and Third Party Administrators who work on behalf of Plan Sponsors, Financial Advisors, and Home Office Personnel.​

Duties and Responsibilities:

  • Effectively conduct both verbal and written business communications
  • Follow all required client and PRO mandated procedures and policies.​
  • Generate all required weekly reports to both client and PRO on a timely basis.​
  • In conjunction with the Program Manager, ensure that all deliverables outlined in the SOW are met consistently.​
  • Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews.​
  • Facilitate regular meetings/​discussions with client hiring managers regarding PrO’s program and delivery procedures.​
  • Lead Supplier management activities including Supplier Forums, Scorecards, recruiting phone calls with hiring managers etc.​
  • Consistently exhibit professional customer service and problem resolution skills.​
  • Identify and resolve employee relations issues ensuring that timeliness and adherence to appropriate laws and regulations.​
  • Manage all assigned daily desk operations and as appropriate recommend new processes and enhance current process to strengthen efficiency.​
  • ​ CSC will assist OPM in staff development, new staff orientation and training as well as providing input into and delivering performance reviews.​

Position Requirements:

  • Ability to hear what is not stated, recognizing when customer is frustrated or may require education or instruction beyond the issue presented.
  • Ability to combine multiple resources to resolve customer issue.
  • Maintain customer and employer confidentiality.
  • Ability to multi-task and work independently or as part of a team to meet customer expectations as well as internal and external standards.
  • Good communication skills and ability to interact with people in a culturally diverse environment.
  • Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Outlook).
  • Call center and healthcare experience preferred
  • Minimum of 2-4 years customer service experience in a position that required ownership for resolution of customer issues required.

Salary: $12.00 – $13.00 Hourly DOE