Here is a sample job description template for the position of Desktop Support Engineer. You can use it as a base to prepare a final JD of your own.
Job Title: Desktop Support Engineer
Location of the Job: Princeton, NJ 08540
Years of Experience: 1 to 3 Years
Job Type: Full Time Employee
Education Level: Bachelor’s degree
Job Summary:
We are seeking a talented Desktop Support Engineer to serve as the first point of contact for all NET-A-PORTER staff with desktop or general Windows problems, and as the escalation point for other queries.
Duties and Responsibilities:
- Cross-train peers on quality support methods, engineering methodologies and communication skills through coaching feedback
- Provide feedback to management on mechanisms to improve efficiency of the Support Center
- Responsible for desktop standards and standardization of existing products
- Responsible for delivery of desktop engineering services
- Evaluate leading edge technologies and provide recommendations
- Develop, measure and refine engineering procedures processes, and service descriptions to facilitate increased customer satisfaction
- Operational responsibilities include architecture and design of automated software delivery for use in application delivery
- Provide after hours support as required
Position Requirements:
- Although not essential it would be an advantage to have experience of: Exchange Server (2003 preferred); HP/Compaq Servers; Adobe Photoshop
- Great sense of humor and attitude
- Exceptionally organized and efficient, with a good dose of common sense and initiative.
- Articulate with excellent writing skills
- Good Trouble-shooting and fault-finding skills
- Numerate and with a good standard of education
- Smart phones, Win Mobile and Blackberry (desirable)
- Cisco IP phones (not essential)
- Understanding of Networking and Internet typologies
- Experience of providing windows desktop support in an Enterprise environment
- Excellent Customer Service Skills
Salary: $12.00 – $14.00 Hourly DOE