Sample Job Description for Phone Operator

This is a sample job description template for the position of Phone Operator. If there is a similar opening in your organization, you can use this template as a base to prepare your own JD for the position.

Job Title: Phone Operator

Location of the job: Chicago, IL 60632

Years of Experience: 2+ to 5 Years

Job Type: Full Time Employee

Education Level: High School or equivalent

Job Summary:

AAA Arizona is looking for a Phone Operator to handle customer inquiries both in person and answers all AAA network-incoming calls according to established procedures.

Duties and Responsibilities:

  • Answers incoming calls, provides information and/or relays call to appropriate business line.
  • Cross trains for other administrative and clerical duties, as assigned.
  • Maintains facility security requirements in accordance with established procedures for security access requests.
  • Remains on line with a member, as necessary, to assure service for a problem situation.
  • Activates and terminates security badges ID’s as requested by management.
  • Provides basic Club information when necessary.
  • Administers and maintains the records for the clubs security badge system for employees and visitors
  • Performs basic data entry tasks.
  • Performs in-person reception duties for any activities that take place at the company.

Position Requirements:

  • Must possess or obtain standard hand tools required for equipment operation
  • Must pass standardized mechanical testing
  • Must be proficient in written and spoken English
  • Basic math skills
  • Must have strong commitment to safety
  • Ability to lift 50 pounds routinely
  • Strong mechanical aptitude and a minimum of 3-5 years operating equipment in a

Salary: $11.50/hr – $12.50/hr