This is a sample job description template for the position of Phone Operator. If there is a similar opening in your organization, you can use this template as a base to prepare your own JD for the position.

Job Title: Phone Operator

Location of the job: Chicago, IL 60632

Years of Experience: 2+ to 5 Years

Job Type: Full Time Employee

Education Level: High School or equivalent

Job Summary:

AAA Arizona is looking for a Phone Operator to handle customer inquiries both in person and answers all AAA network-incoming calls according to established procedures.

Duties and Responsibilities:

• Answers incoming calls, provides information and/or relays call to appropriate business line.
• Cross trains for other administrative and clerical duties, as assigned.
• Maintains facility security requirements in accordance with established procedures for security access requests.
• Remains on line with a member, as necessary, to assure service for a problem situation.
• Activates and terminates security badges ID’s as requested by management.
• Provides basic Club information when necessary.
• Administers and maintains the records for the clubs security badge system for employees and visitors
• Performs basic data entry tasks.
• Performs in-person reception duties for any activities that take place at the company.

Position Requirements:

• Must possess or obtain standard hand tools required for equipment operation
• Must pass standardized mechanical testing
• Must be proficient in written and spoken English
• Basic math skills
• Must have strong commitment to safety
• Ability to lift 50 pounds routinely
• Strong mechanical aptitude and a minimum of 3-5 years operating equipment in a

Salary: $11.50/hr – $12.50/hr