Customer Service Representative Job Description Sample

Find below a sample job description template for the position of Customer Service Representative:

Company: _____________________

Job Title: Customer Service Representative

Location of the Job: San Antonio, TX 78207

Job Description:

I am seeking individuals who have a Customer Service background in Sales, which required the ability to meet sales goals in a production oriented sales environment.

Position Requirements:

  • Preferred candidates will have an Associates or Bachelors degree (or equivalent work experience) and relevant experience.​
  • Bilingual candidates (Spanish/​English) are highly desirable.​
  • Proficiency of PC software, Windows, etc.​
  • Adhere to existing company policies and procedures.​
  • Good math, reading, and comprehension abilities.​
  • Make appropriate referrals to sales staff.​
  • Effective verbal and written communication skills.​
  • Must enjoy working with customers and employees.​
  • Must be able to work between 4 am and 9 pm, seven days per week
  • Must have THREE YEARS of Customer Service in a Call Center environment

Duties and Responsibilities:

  • Requires minimal supervision with assigned tasks.
  • Answers high volumes of calls as it relates to one line of business; Kohl’s Charge
  • Maintains confidentiality in regards to both customer accounts and proprietary company information. Demonstrates integrity by adhering to Kohl’s policies and procedures.
  • Consistently meets 80% overall performance monthly.
  • Demonstrates ability to navigate through systems effectively and efficiently, and utilizes this knowledge to assist customer in troubleshooting screen navigation.
  • Promotes Kohl’s/third party programs (i.e. Fix-IT, Kohl’s Account Ease, e-mail captures, etc.).
  • Assists in processing miscellaneous customer support work and other account maintenance as required by position.
  • Utilizes all available resources and retains the information found in them to investigate and resolve customer inquiries efficiently and accurately with focus on first-call resolution.
  • Provides fresh, genuine, caring and courteous responses to customers by utilizing soft skills, including pleasant and enthusiastic tone of voice, willingness to assist, and other behaviors/skills that drive a positive Customer experience.
  • Uses discretion as well as knowledge of legal regulations and Kohl’s policies to feel empowered to make sound decisions.
  • Demonstrates ability to perform within detailed guidelines and transfer learned skills into practical application by using probing questions to educate customers and accurately process their requests.
  • Demonstrates characteristics in line with the company vision and core values, including taking responsibility for delivering convenient, courteous and correct responses by following policies and procedures.

Salary: $13,000.00 – $15,000.00 /year

Contact Information:

[Contact Person]

Phone: ______________________

Fax: ________________________

E-mail: ______________________