Infrastructure Analyst Job Description Sample

A sample job description template for the position of Infrastructure Analyst is given below:

Company: _____________________

Job Title: Infrastructure Analyst

Location of the Job: Brockton, MA 02301

Job Type: Full Time Employee

Infrastructure Analyst Job Description:

We are seeking an experienced Infrastructure Analyst candidate to provide hands-on IT service and support for our North America locations.​ This position will be based in Vancouver, Washington.​

Position Requirements:

  • Experience with ITIL framework for Service Delivery Model
  • Experience with IBM WebSphere Application Server
  • ITIL methodology, including Change Control experience.​
  • Experience working with virtualization and clustering (blades, SANs, VMWare, EMC).​
  • Experience working in a SAP environment.​
  • Microsoft and Cisco qualifications/​​
  • An understanding of networking and IP related services.​

Duties and Responsibilities:

  • In-depth understanding of all standard Windows networking protocols, including TCP/​IP, DNS, and DHCP.​
  • Understanding of software deployment tools, in particular SMS, in deploying MS security patches, service packs, and OS updates/​​
  • Strong knowledge of Microsoft Office suites and good knowledge of other MS applications including IIS, ISA, proxy, and SQL Server.​
  • Configuration and support of Active Directory services, Group Policies, as well as anti-virus and web servers.​
  • Configuration and support of MS Windows 2K, XP, Vista, and 7 PC operating systems, NT, 2K, 2003, and 2008 Servers, Exchange 2003/​2007 Server, and Citrix servers (Metaframe and Presentation).​
  • Service definition for MTS WIHS technologies and service stacks.
  • Implementation of new MTS WIHS infrastructure components and upgrades to existing platforms.
  • At least 2 years in an infrastructure role resolving Level I – III technical issues.​
  • Liaising with the Engineering team for third line, architectural support and escalation to vendors.

Salary: USD 32,000.00 /year

Contact Information:

[Contact Person]

Phone: ______________________

Fax: ________________________

E-mail: ______________________