Sample Job Description for Call Center Operator

If you are looking for guidance to prepare a job description for the position of a Call Center Operator, have a look at the following sample template; you’ll find it helpful.

Job Title: Call Center Operator

Years of Experience: 1+ to 2 Years

Job Type: Full Time Employee

Education Level: High School or equivalent

Job Summary:

Call Center Operator Outstanding full time opportunity with benefits for a Call Center Operator is available at Michigan Community Dental Clinics, Inc.​ in Boyne City.​

Duties and Responsibilities:

  • Provide excellent customer service.​
  • Understand callers’ needs and research required information using available sources;
  • Answer incoming calls professionally and in a timely manner;
  • Follow specific guidelines and scripts when performing the job.​
  • Assist in finding the best possible “match” for a consumer with a Dental Office based on the received data;
  • Respond to consumers’ inquiries; listen well and comprehend information received from the callers.

Position Requirements:

  • Excellent listening, communication and problem solving skills.​
  • Proficient typing skills.​
  • Must possess problem-solving, critical thinking ability; attention to detail
  • Phone based customer service experience
  • Working knowledge of computers and standard office equipment with the ability to utilize the Internet.​
  • Strong interpersonal skills
  • Good time management and organizational skills, with ability to prioritize and multi-task.​
  • Ability to interview callers to obtain information, assess their needs and provide appropriate information and referrals.​

Salary: 12.00 – 15.00 USD per hour