Sample Job Description for Customer Service Engineer

Given below is a sample job description template for the position of Customer Service Engineer. Please make necessary changes depending upon the requirements of your organization.

Job Title: Customer Service Engineer

Location of the Job: Camas, WA 98607

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

The candidate we hire will be a technical powerhouse and will have a role instrumental in architecting features and addressing critical issues in creating and customizing internal user and consumer facing tools.​

Duties and Responsibilities:

  • Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
  • Work with developers to identify and implement enhancements to the product to improve robustness and serviceability.
  • Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • Provide high quality technical support in regards to the Performance Server.
  • Primary responsibility to interface with customers, debug and resolve customer issues.

Position Requirements:

  • Ability to maintain customer confidence during challenging events.​
  • Be flexible to work outside of normal business hours to meet customer needs and expectations.​
  • Regular attendance and commitment to complete a job is required.​
  • Possess a technical background in semiconductor manufacturing and products.​
  • Demonstrate effective meeting, project and file management skills.​
  • Work in a detail oriented manner to manage multiple projects and objectives.​
  • Possess excellent team work skills and a can-do attitude.​
  • Communicate effectively, verbal and written.​
  • Demonstrate effective people skills and attitude.​