Sample Job Description for Office Receptionist

Here is a sample job description template for the position of Office Receptionist:

Job Title: Office Receptionist

Location of the Job: Bakersfield, CA 93301

Years of Experience: 3+ to 5 Years

Job Type: Full Time Employee

Education Level: Bachelor’s Degree

Job Summary:

Immediate need for a Front Office Registration / Receptionist in a leading Medical Clinic. Will be responsible for overseeing patient intake and registration.

Duties and Responsibilities:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Protects patients’ rights by maintaining confidentiality of personal and financial information.
  • Helps patients in distress by responding to emergencies.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Position Requirements:

  • Handles disgruntled and dissatisfied customers in a courteous and professional manner.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Completes, processes, and maintains applicable paperwork and records.
  • Handles customer problems related to product function or the replacement of defective parts.
  • Informs customers about services available and assesses customer needs.
  • Utilizes computer/on-line guidelines in responding to customer inquiries.

Salary: 10.00 – 13.00 /hour