Sample Job Description for Chief Operating Officer

These sample job description templates for the position of Chief Operating Officer are provided for the purpose of guidance only; you need to modify them to reflect the actual requirements of the job in your organization.

Sample Job Description 1:

Job Title: Chief Operating Officer

Location of the Job: Dover, NH 03820

Years of Experience: 2+ to 5 Years

Job Type: Full Time Employee

Education Level: Bachelors degree in related field required; MBA (or other advanced degree) strongly preferred.​

Job Summary:

Exciting opportunity with an Agency committed to a high quality delivery system providing mental health services to adults and children in Strafford County.​

Duties and Responsibilities:

  • Own key strategic relationships across the organization.​
  • Help establish Better World Books as one of the most sought after places to work.​
  • Continuously and constructively challenge the Executive Team to ensure a rich and thorough debate of critical assumptions and ideas.​
  • Work closely with Technology, Pricing, Ops, Analytics and Finance to expand gross and operating margins.​
  • Play a major role in identifying and developing talent across the organization.​ This will include designing, implementing – and measuring – systems and processes to ensure that the Company is able to continuously promote from within as it rapidly scales over the next few years.​
  • Responsible for all aspects of our third party marketplace relationships and continuing to grow these revenue channels as well as recommend /​ implement new third party marketplace opportunities both here in the U.​​ and around the world.​
  • Help design plan for aggressive growth and expansion.​

Position Requirements:

  • A good sense of humor.​
  • A clear bias for action and execution; a “doer”.​
  • A strong background in and understanding of Lean Sigma principles is a major plus.​
  • Strong business development skills and strategic thinking capacity.​
  • An ability to work calmly and effectively under pressure and to transmit that composure to others.​
  • A very strong background in and understanding of “putting the customer first” and driving significant improvement in customer satisfaction.​ Actual experience of driving and implementing a NPS (Net Promoter Score) culture a real plus.​
  • Experience in the book and/​or e-commerce world will be a significant plus, but not a requirement.​
  • Minimum of 10-12 years of experience, with a minimum of 7+​ years in a senior management role and P&L responsibility.​ Show clear examples of how you have served as a catalyst for change and delivered.​
  • Work history of overseeing the operations of multiple work sites
  • Strong Analytical skills
  • Must possess significant P&L preparing, analysis, and management experience

Work Hours: 40h/Week

Salary: salary plus bonus opportunity

Sample Job Description 2:

Company: _____________________

Job Title: Chief Operating Officer

Location of the Job: Tifton, GA 31794

Job Type: Full Time Employee

Job Description:

This is a general management position for the position of Chief Operating Officer (COO). This individual will primarily be responsible for managing the day to day activities for an internet financial service start-up.

Position Requirements:

  • Able to forge strong, effective working relationships across V-Tech’s varied markets.​
  • A trusted, complementary partner of the CEO who not only improves his effectiveness, but that of the entire organization.​
  • Capable of leading, motivating, and supervising senior staff that have highly specialized knowledge of their areas of responsibility.​
  • A person with enough maturity, confidence, and presence to be able to work effectively with dynamic and active employees.​
  • An excellent communicator, in writing and orally.​
  • Effective in keeping the CEO informed about the organization’s progress and ensuring compliance with legal and reporting requirements.​
  • Adept in working with V-Tech’s financial officer to analyze and communicate financial information.
  • Committed to the mission of V-Tech’s success and its goals.​

Duties and Responsibilities:

  • Utilize existing technology to streamline processes including the use of IVR for handling after hour and weekend calls.
  • Develop controls to ensure fraud, customer complaints, and regulatory issues are addressed effectively, appropriately, and in a timely manner.
  • Manage development and preparation of management reports based on performance metrics to ensure Sure Advance, as a new start-up heads in the appropriate direction for success.
  • Manage and coordinate activities of the Customer Support staff, set and frequently review priorities, ensuring that resources are available as needed.
  • Provide leadership and guidance to the team, and drive strong execution of the quarterly / yearly plans.
  • Develop consistent and meaningful metrics that will serve to be critical measures of performance.
  • Implement improved processes and operational policies.
  • Ensuring growth goals are met or exceeded by working with existing marketing, risk, and technology partners.
  • Build a strong team to accomplish the growth goals above.

Salary: 13,000.00 – 15,000.00 USD /year

Contact Information:

[Contact Person]

Phone: ______________________

Fax: ________________________

E-mail: ______________________