Given below is a sample job description template for the position of Front of House Manager:
Job Title: Front of House Manager
Location of the Job: Columbus, GA 31829
Years of Experience: 1 to 3 Years
Job Type: Full Time Employee
Education Level: Bachelor’s degree
Job Summary:
With limited supervision, the Front-of the-house Manager is responsible for the daily operations of the front-of-the-house functions in a restaurant, including appearance, presentation, customer experience and professional leadership and direction to front-of-the-house employees, bartenders, waitstaff, bussers and host.
Duties and Responsibilities:
- Ensures appropriate security in the center
- Assists in preparation of financial records in relation to daily center operation
- Maintains and analyzes required forms and reports for management; updates perpetual records
- Assists in conducting special events, game promotions, etc
- Ensures proper ‘carding’ of guests to ensure compliance with law and company procedures
- Ensures that maximum utilization of games and laser tag is realized through efficient control of the flow of guests
- Ensures customers receive prompt, efficient, courteous service. Provides friendly, courteous, polite, and helpful customer service
- Schedules Game Room Technician, Game Room Merchandiser and Game Room Attendants
- Provides work direction to other employees on required tasks
- Performs regular ‘table touches’ to solicit feedback and communicate appropriate information
- Builds relationships with guests for the purpose of ensuring excellent guest service and prompt resolution of service issues
Position Requirements:
- P&L knowledge and accountability
- Self-starter with “Whatever it takes” attitude and high sense of urgency
- Above average knowledge with the latest Microsoft programs and ability to learn new databases
- Customer service oriented with exceptional communication skills
- Strong organizational skills with attention to detail
- Two to four years experience working in a growing, entrepreneurial, restaurant, environment
Salary: $12.00 – $14.00 Hourly DOE