Sample Job Description for Reservations Manager

Following is a sample job description template for the position of Reservations Manager:

Job Title: Reservations Manager

Location of the Job: Newton, MA, 02458

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

The Manager, Reservations and Travel Planning will have direct oversight o the customer service call center.​ He/​she is responsible with direct oversight of all the customer service representatives who handle incoming reservation calls in a fast-growing marketing company.

Duties and Responsibilities:

  • Assumes responsibilities for other projects as needed.​
  • Creates, updates and maintains Reservations and Customer Service reference materials and procedures.​
  • Develops, monitors, and reports on departmental metrics and sales or service trends
  • Maintains an effective quality program to increase sales and deliver excellent customer service.​
  • Manages, reviews and maintains forms and files containing key guest information required prior to travel.​
  • Handles the overflow of inbound calls as well as escalated customer calls or issues that are not resolved through normal means.​
  • Hires, trains and provides ongoing development to maintain a high quality, professional travel staff.​
  • Actively manages the planning, scheduling, execution, and monitoring of all departmental tasks to ensure customer needs are met in a timely and satisfactory manner

Position Requirements:

  • Ability to multi-task, be a team player, and have strong organizational skills
  • Ability to communicate effectively both written and oral in a professional manner
  • High energy, ability to remain focused on goals, working independently
  • Experienced background in guest relations and/​or phone reservations
  • Comprehensive knowledge of Microsoft applications and the Internet
  • Bachelor’s degree in business or other related field preferred
  • Call center experience with an emphasis on sales

Salary: $11.00 – $13.00 Hourly DOE