Sample Job Description for Technology Coordinator

This is what a sample job description template for the position of Technology Coordinator would look like:

Job Title: Technology Coordinator

Location of the job: Springfield, MO 65806

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

We are the 2nd largest leader in early childhood education headquartered in Novi, MI. We are looking for a Technology Coordinator at Learning Care Group that will be responsbile for investigating and resolving software and hardware issues for our corporate office and area schools.

Duties and Responsibilities:

  • Works with identified IT managers to complete tactical and strategic projects.
  • Ensures security of the Enterprise Architecture by enforcing and communicating IT security standards.
  • Consults with vendors to resolve and document system performance issues.
  • Reviews daily logs and reports to detect recurring slowdowns or errors to appropriate IT managers and business owners.
  • Develops and manages relationships between IT and business owners with the goal of effectively and efficiently managing support services.
  • Assists the Support Services Manager and other team managers by writing and modifying standards for first, second, and third-level support processes.
  • Ensures support service documentation is complete and accurate for each incident reported.
  • Escalates technical support issues to IT managers and vendors for resolution, when required.
  • Surveys users to determine quality of service and identify additional support needs.
  • Serves as the primary technical point of contact for business owners.
  • Logs all calls and requests into the help desk database.
  • Provides first, second, and third-level support on all Enterprise platforms.

Position Requirements:

  • Some travel, primarily within the central U.​​
  • Proficient in Excel
  • 2-3 years business and individual tax return preparation experience
  • Excellent written and verbal communication skills, problem solving skills and the ability to work in a team environment and/​or independently
  • Bachelor’s degree from an accredited college or university in accounting