Sample Job Description for Delivery Manager

This sample job description template for the position of Delivery Manager will guide you in preparing a real JD for this position in your organization.

Job Title: Delivery Manager

Location of the Job: New York, NY 10004

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

Currently seeking a Delivery Manager who will manage all aspects of applications management services (AMS) for enterprise class software products (SAP and/or Oracle suites) within client organizations.

Duties and Responsibilities:

  • Work with external vendors and technology to deliver complex integration solutions for customers.
  • Work with client, AMS team, operations, and product vendor to optimize customer solutions.
  • Make recommendations for process and technology enhancements to more efficiently meet the needs of the business.
  • Secure client approval and signoffs on deliverables.
  • Organize and lead kick-off meetings with Clients and internal leadership.
  • Define the technical solution and work with the pursuit team on to support the sales process
  • Gather customer requirements and assist with the creation of product/service proposals.
  • Establish the project plan including scope of work, detailed work plan, responsibility matrix, communication plan/regular project meeting, issue tracking, service level reporting and risk escalation process.

Position Requirements:

  • Excellent problem solving abilities
  • Ability to manage multiple tasks simultaneously
  • Demonstrated organization and planning skills
  • Dedication to customer service
  • Excellent written and verbal communication
  • Experienced provided project status reports, metrics, etc.​
  • Experienced addressing any personnel, delivery or other issues that may arise in an engagement
  • Minimum 5 years related technology experience
  • Minimum of 3 years in client facing Professional Services experience in a project or service delivery leadership role.

Salary: $11.00 – $13.00 Hourly DOE