This sample job description template for the position of Delivery Manager will guide you in preparing a real JD for this position in your organization.

Job Title: Delivery Manager

Location of the Job: New York, NY 10004

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

Currently seeking a Delivery Manager who will manage all aspects of applications management services (AMS) for enterprise class software products (SAP and/or Oracle suites) within client organizations.

Duties and Responsibilities:

• Work with external vendors and technology to deliver complex integration solutions for customers.
• Work with client, AMS team, operations, and product vendor to optimize customer solutions.
• Make recommendations for process and technology enhancements to more efficiently meet the needs of the business.
• Secure client approval and signoffs on deliverables.
• Organize and lead kick-off meetings with Clients and internal leadership.
• Define the technical solution and work with the pursuit team on to support the sales process
• Gather customer requirements and assist with the creation of product/service proposals.
• Establish the project plan including scope of work, detailed work plan, responsibility matrix, communication plan/regular project meeting, issue tracking, service level reporting and risk escalation process.

Position Requirements:

• Excellent problem solving abilities
• Ability to manage multiple tasks simultaneously
• Demonstrated organization and planning skills
• Dedication to customer service
• Excellent written and verbal communication
• Experienced provided project status reports, metrics, etc.​
• Experienced addressing any personnel, delivery or other issues that may arise in an engagement
• Minimum 5 years related technology experience
• Minimum of 3 years in client facing Professional Services experience in a project or service delivery leadership role.

Salary: $11.00 – $13.00 Hourly DOE