Sample Job Description for Patient Representative

The following sample job description template for the position of Patient Representative will help you prepare the actual JD for this opening in your company:

Job Title: Patient Representative

Years of Experience: 1 to 3 Years

Job Type: Full Time Employee

Education Level: Bachelor’s degree

Job Summary:

This position is responsible for direct patient contact to discuss patient progress, Physician follow-up, and obtain inventory from patients to properly refill the orders.​

Duties and Responsibilities:

  • May also include reception details, processing new patients and insurance.
  • Facilitating communication between patients and doctors, medical staff and administrative staff.
  • Acting as a liaison between patients and insurance companies.
  • Answering patient inquiries about billing, procedures, policies and available services.

Position Requirements:

  • Caring, customer focus is essential for these positions
  • Attention-to-detail is a must
  • 2+ years experience in a medical billing or patient account representative facet required
  • Proficiency in MS Office (Word, Excel, and Outlook) is required
  • Accuracy and previous account maintenance experience required
  • Previous hands-on medical care experience is a plus!
  • Strong customer service skills and the ability to work flexible shifts are required