IT Technician Job Description Sample

A sample job description template for the position of IT Technician is given below:

Company: _____________________

Job Title: IT Technician

Location of the Job: Van Nuys, CA 91406

Job Description:

We are looking for a talented, technically oriented person to assist in the installation and support of hardware and software on our computer network.

Position Requirements:

  • Provide support and learn the skills needed to support specific FC Automated Systems.
  • Responsible for the set up, take down and re-location of all xterm and PC systems in the FC
  • Create and administer clear, concise documentation to lower the possibility of a repeat problem.
  • Data Cabling / Computer Facilities
  • Configure and maintain Cisco switches and routers
  • Ability to administer PBX and voice mail systems
  • Networking and Telecom skills
  • Image and maintain desktop and laptop systems
  • Install/test/troubleshoot applications
  • Windows System Support and troubleshooting

Duties and Responsibilities:

  • Evaluate problems that occur with software programs and printers, and use best judgment to correct them.​
  • Manage moves, add or change to phones and pagers.​
  • Maintain cellular phone pager tracking system.​
  • Contribute to team effort by accomplishing any other related results as needed.​
  • Maintains client confidence and protects operations by keeping information confidential.​
  • Support Disaster Preparedness and Back-Up process.​
  • Provides assistance with security administration by verifying user identity, resuming or assigning passwords.​
  • Maintain Asset (Hardware and Software) Tracking System.​
  • Facilitate technology rollouts — new hardware and applications and existing application upgrades — by notifying 1information technology users and providing orientation and support.​
  • Write or support efforts to generate technical documentation: user guides, application primers, systems documents and IT Policies and Procedures.​
  • Facilitates communication of system events by notifying users via group e-mails and phone recordings, notifying I/​S Team members, maintaining daily system outage report.​
  • Triage trouble tickets from IT Helpline.​ Tracks unresolved problem tickets by monitoring open tickets in the database on a daily basis, escalating them to level II contact when necessary, making follow-up status calls with both the level II contacts and user.​

Salary: $11,000.00 – $14,000.00 /year

Contact Information:

[Contact Person]

Phone: ______________________

Fax: ________________________

E-mail: ______________________