Sample Job Description for Switchboard Operator

The job of a Switchboard Operator involves answering incoming calls in a polite and professional manner. Following is a sample job description template for this position.

Job Title: Switchboard Operator

Years of Experience: 2+ to 4 Years

Job Type: Full Time Employee

Education Level: High School or equivalent

Job Summary:

Switchboard operator for an auto dealership. Must be flexible to work late nights and weekends. Operates switchboard, routing calls and placing outgoing calls.

Duties and Responsibilities:

  • Refrain from causing or contributing to disruption in the workplace.​
  • Professionally administer incoming calls via a multi-line PBX system
  • Effectively work and cooperate with supervisors, co-workers and clients.​
  • Review daily check log for accuracy.​
  • Process return mail for all clients
  • Log incoming mail and overnight mail.​
  • Responsible for maintaining certified mail scan log and attaching documents to claim records.​
  • Greet guests and applicants in a professional, friendly, and hospitable manner.​
  • Retrieve and provide claim numbers for incoming calls.​
  • Maintain applicant flow log.​

Position Requirements:

  • Committed to working the shift hired which includes weekends and holidays
  • Proactive and accountable at all times
  • Strong technical skills
  • A work ethic that demonstrates a sincere interest in enhancing the lives of others
  • Intermediate Computer Skills
  • Excellent, sincere communication skills
  • Prior experience in PBX, Dispatch, or Call Center (at least 6 months or more)

Salary: 12.00 – 15.00 USD per hour